Bug - changing registrant status to pending

  • OTWD
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2 years 9 months ago #152408 by OTWD
Hi Tuan,
I believe there is an issue with changing a users status from paid to pending.
E.g in the case where a registrant is moved from one event to another and a request payment is required their status needs to be changed from paid to pending.
If you click on the tick icon in the list view the status changes to pending fine.
However if you open the users details and change to pending in the dropdown list in the details view their registration disappears from the event.
I have tested it a few times and i can only reinstate the user by going into the database and changing their published value back to 1
I am using EB4.2.0 and J!3.10.10
Thanks
 

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2 years 9 months ago #152430 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Bug - changing registrant status to pending
Hello

In case you want to change status of a registration from Paid to Pending, please edit the registration record:

1. Set payment method to Offline Payment

2. Set status to Pending

Then it will be fine. By default, the records which use online payment method such as PayPal but status pending (no payment received) is hidden in the system. If you want to show these records, you can go to Events Booking -> Configuration, set Show Incomplete Payment Records config option to Yes

Tuan

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