notification email to Admin with Paypal doesn't work

  • Anke Sauer
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3 years 10 months ago #144542 by Anke Sauer
The automatic email to the administrator when registering for an event works with offline payments but not with Paypal. What is the reason for this?
"Send notification emails" is activated.

 

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3 years 10 months ago #144546 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic notification email to Admin with Paypal doesn't work
Hello Anke

Did you make payment for the registration? Please note that email will only be sent after payment complete. So if you try to register for the event but does not make payment when using PayPal, no email will be sent

Also, what's the status of the registration record? Is it Pending or Active?

Tuan

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3 years 10 months ago #144590 by Anke Sauer
Hello Tuan,

We have received an email from Paypal that the course has been booked. The payment has also arrived, the ticket, the invoice and also the confirmation is green.
So everything is correct. Only no information was sent to the administrator that someone has registered.
In the end it is not really important because the information came via Paypal and it is not a big deal. It's just strange.

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3 years 10 months ago #144593 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic notification email to Admin with Paypal doesn't work
Hello Anke

The registration status should be changed to Paid automatically, email should be sent. In this case, please follow the instructions at eventbookingdoc.joomservices.com/basic-s...hooting-instructions , send us the requested information so that we can check it further

Regards,

Tuan

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3 years 2 months ago - 3 years 2 months ago #149262 by Anke Sauer
Hello Tuan,Sorry it took a while.Here is the report File from IPN of Paypal and a screenshot.You will find this as an attachment.the HTTP-Code says 200. So fine but there is no replay at The Registans-List.hope there is a way to fix this.GreatingsAnke
Last edit: 3 years 2 months ago by Anke Sauer.

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3 years 2 months ago #149282 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic notification email to Admin with Paypal doesn't work
Hi Anke

This is strange to me. For this, I guess I will have to check data directly on your site. Could you please submit a support ticket sending us super admin account of your site so that I can check your setup and guide you with the next step?

Tuan

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3 years 2 months ago #149285 by Anke Sauer
Hello Tuan,

I have posted a support ticket. I have removed the attachments here but sent them again in the ticket.

Kind regards
Anke

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