Automatic status change from waiting list to registered

Hello,

Users on waiting lists get a notification if a space opens up in an event. They need to be fast and manually click on the link to get registered. Because of that we have some complain that this process is being unfair.

The argument is that the first on the waitinglist should get automatically the seat / slot / space opened up. Is there a setting to automatically change status, instead of sending out a notification email?

If there is no config atm please hint at the code where this could be edited. How gets the notification email being triggered from the extension? If someone cancels?

The system must identify the first of the waitinglist registrants and change the status from waiting list to pending. Please advise where to start in the code.

Thank you,
Chris

See eventbookingdoc.joomservices.com/miscell...e-registrants-plugin

(If you use the plugin, you should go to Events Booking -> Emails & Messages, empty the value of Registrant waitinglist notification email subject to disable the email sent to waiting list users when someone cancel his registration)

Regards,

Tuan

Many thanks, Tuan! Lost an eye on the plugins - great. It works as intended.

Great

@Tuan

I don't see in the docs where it explains if when a user is automatically moved from the waiting list do they get an automatic email informing them?

And when they're moved what about payment, do they pay now from the notification email, or did they pay to get on the waiting list. Please explain how the payment portion would work in this scenario.

Hi,

they get an automatic email indeed. It is the regular, default registration confirmation email. Perfect would be if we would have a waitlist-to-registration confirmation email class to not only inform the user that he has been registred but also that his status has changed from waitlist to registered.

What is not in the docs, see here: eventbookingdoc.joomservices.com/miscell...e-registrants-plugin
is what Tuan pointed out, to remove email subject in backend to get the plugin working:

(If you use the plugin, you should go to Events Booking -> Emails & Messages, empty the value of Registrant waitinglist notification email subject to disable the email sent to waiting list users when someone cancel his registration)

Tuan Pham Ngoc wrote:
... empty the value of Registrant waitinglist notification email subject to disable the email sent to waiting list users when someone cancel his registration)

Just a question to your quote, what does happen if the email message won't be disabled but the text just changed to inform the user that he got moved automatically to registered? To keep the subject and this email message still being enabled, does this cause a problem to the logic or functionality?

Thank you,
Chris

It will cause the logic error with this process. When email subject is enabled, the system will send notification emails to all users in waiting list of that event, asking them to join to replace the cancelled registrants and that's something you don't want to be happened since now the system move the first matching registrants automatically from waiting list to registrans

Hope it's clear now

Tuan