My Email Templates Are not Consistent

Hello There,

I am trying to get my email confirmations that get sent out to be consistent but it looks like some emails don't have access to the data.

For example;

When someone registers and choose to pay offline, the email that gets sent out has all the data in it. It looks great.

When I go into the front end and mark the member as published, the confirmation email that says the registration is approved gets sent out. That one uses [FIRST_NAME], [LAST_NAME] and [REGISTRATION_DETAIL] tags. These are the exact same tags on my other email templates. But Firstname and Lastname don't have any data. And the Registration_Detail only has partial information. It will show a table with the Event, Event Date, Price, Quantity and Sub-Total, and then it will show a section for Billing Info, but all the Billing Info fields are blank except for the Amount fields at the bottom and Payment Method and TransactionID.

I have tried using the Tags [MEMBER_DETAIL] and [GROUP_BILLING_FIRST_NAME] and [GROUP_BILLING_LAST_NAME] but none of them even register as tags. I don't know why some templates can access the data and some cannot. Can you enlighten me?

That's strange that you don't see all the tags. The main question here is that is it a group registration record or it is an individual registration record?

Could you please attach a screenshot of the email so that I can understand the issue better?

Tuan

All my registrations I believe are Group Registrations. That seems to work best for my application.

I am attaching a screeenshot of the email as well as the Email Template.

Thanks.