Help please 2 issues

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14 years 2 months ago - 14 years 2 months ago #5655 by brittacash
Help please 2 issues was created by brittacash
first i would would like to say that the BE is very usefull

1
When seleting an off line payment it seems that the email to not going to my booking email. the customer is reciving theres.

2
is there a transaction ID that can be added to the email

thank you
Last edit: 14 years 2 months ago by brittacash.

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  • brittacash
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14 years 2 months ago #5670 by brittacash
Replied by brittacash on topic Re: Help please 2 issues
reading bit from fourn. i have chevked that the offline payment is turned on. the main issue i have it does not seem to email the entered email address to inform them of a book.

plus when payment with offline as come in does the system send a email to confirm the payment. i test this by clicking payment but did not send email.

thank you

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14 years 2 months ago #5674 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Help please 2 issues
Hi

Thanks for using my extension. Here are my answer to your questions :

1. When seleting an off line payment it seems that the email to not going to my booking email. the customer is reciving theres.


=> When someone register for an event, notification email of this registration will be sent to the email which is setup in configuration area of the extension (the notification emails config option) . Maybe something special with your email in the config. Could you try to use a different email ? I will be happy to check the issue if you submit a support ticket contains FTP account and joomla administrator account of your site .

2. is there a transaction ID that can be added to the email


=> We need to modify the code alitle to include transaction ID into the email. Please submit a support ticket contains FTP account of the site so that I can modify the code for you .

Thanks,

Tuan

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