Availability questions

I have two things I would like to do and would need some help:

1. I have the timeline layout displayed and want to add the availability to it. It is not correct to let people first click and then to find out that there are not enough tickets available in the next screen. Would be great if you would change this in the timeline layout, but if not, could you just define in which php file what I should add and where. For you guys probably piece of cake, for me an afternoon searching and trying.

2. Tickets of events are often not sold only by one party (the owner of a site with event booking on it) so, often he availability has to be manually adjusted if another party sold ticket for an event. I could not find yet a proper way to do this, maybe I am missing something here? The best thing would be of course if in the backend you could just have kind of a spreadsheet overview and you could go through all events fast, click save and . . . that's it. Maybe the second best thing is to locate the MYSQL table and correct there. I'd rather not, but if nothing else then . . have to. Last I could imagine a field in each event, though with many events this is not doable. Could you give me an advice, suggestion here, or . . . consider to create something for it. Maybe I missed something?

Thanks for your considerations!

John

Hi John

About #1 :

1. If you want to change the timeline layout to display the information, you can look at the file components/com_eventbooking/view/common/events_timeline.php. You can use the PHP code below to display the remaining tikcets available:


2. Unfortunately, we could not support for that feature. For now, you will have to change capacity of the event manually or create a new registration records from backend (with number of registrants you want) to change the number of available tickets.

Regards,

Tuan

Thanks Tuan,

First part is clear, will work on that

Second part is understood but has major drawbacks. If you have many events and you would like to keep the info update . . . undoable. Also you keep creating new registrant record as it is not even possible to edit the number of registrants after creation. I a good solution would be if inside every event (under available places) would have an extra field that would say something like "sold by others". A kind of correction field for the available places. Of course even better would be if in the backend where you can see a list of all events, the available places would be displayed and be editable. The only way to keep your events updated and us the availability with certainty. Please think about this.

Hi John

The available places is dynamic calculated automatically based on your event capacity and the number of registrants registered for that event, so as you can see, it could not be adjusted like you said

The best solution would be add "sold by others" setting for each event like you said. However, as so far, it is only requested by you and will require modify code on different places, I am afraid of I could not add support for it for now. If there are other customers (lets say at leats 5 customers need it), I will consider adding support for it in future releases

For now, I think you will have to use the workaround which I requested. Create fake registration records with the number of registrants equal to the number you adjust. It will work well for now

Tuan

+1 for me -- We do both online and offline (telephone, mail-in) registrations, and having some easy way to update the available spots remaining would be wonderful.
Right now, I have to check in with the telephone registration coordinator, and manually decrease the event capacity to reflect the number of placing remaining, which make it look like the venue is getting smaller (eg. I'll start with a venue capacity of 50 places, but by the event start date, the venue capacity has decrease down to 25 total spaces if I've have 25 phone-in registrations).
Ideally having something available from both the front- and back-ends would be nice, but my registration coordinators have access to back-end, so that would suffice.

Hi James,

Good to hear that you would also like this. Maybe better to add a message in the "Features Wish List " Section. You find my request for the available spaces improvement there under "Better use of available places". Would be great if we get enough people to convince Tuan to make this. Real improvement!

Greetings

John