Group Booking problem

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12 years 7 months ago #19852 by Mike
Group Booking problem was created by Mike
Hi, I have a real problem with the group booking function. The details are:

I have a user on the site responsible for all bookings, called "SUPER" lets say.
Ths person ONLY books the events..... and is NOT an attendee.
So......
Super makes a group booking for 2 people, person #1 and person #2.
The booking goes through properly, and there are 2 registrants for the course.... all the charges are ok.... everything looks good.

The problem is that the system records the person actually entering the booking on the system, and then that person cannot book again for that event..

Can anything be done about this???

cheers
Mike

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12 years 7 months ago #19876 by Mike
Replied by Mike on topic Re: Group Booking problem
any ideas anyone????

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12 years 7 months ago #19899 by Ben
Replied by Ben on topic Re: Group Booking problem
Hi Mike,

I had the same problem - almost.

Though I noticed that although the #registrants column includes the number - it doesn't subtract it from the capacity - so they don't get counted as participants.

Have you tried disabling 'Prevent Duplicate Registrations' on the Configuration (General) tab (8 from the top)?
Also, if you don't won't the bill payer (group book-er) to appear in the list of registrants at all, that can also be disabled in the config (Include Group Billing Records in registrants management).

The other issue I had was prompting the bill payer for Custom Fields - which only applied to the participants. The way I got around this was to edit the components/com_eventbooking/views/register/tmpl/group_billing.php file and commenting out lines 282 & 554 (roughly) so the fields didn't display or attempt to be validated.

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12 years 7 months ago #19901 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Group Booking problem
Thanks Ben for your reply - solution. Basically, the issue which Mike mentioned can be solved by going to Events Booking -> Configuration, find the config option Prevent Duplicate Registration, set it to No and the issue will be solved.

Regards,

Tuan

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12 years 7 months ago #19915 by Mike
Replied by Mike on topic Re: Group Booking problem
Ben and Tuan....

thank you both for your excellent assistance in this. I was going crazy over it.

Your ideas have certainy fixed this up for me, and given me a better insight into the component.

I greatly appreciate your help

regards
Mike

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