#1 - I will create a test copy of the site and submit a ticket with credentials so you can see the problem and determine how to fix it.
#2 as you can see from the circled text in the screen shot, the text says "MEMBER nnn Information" in the field I was attempting to describe. Using Chrome's debugger I can see that the code references a
variable eb_header at this point ... which I presume maps to the
constant EB_HEADER. That just happens to be the name of the variable reference in the code that puts out the text that originally said "Member Information" and which I'd changed to "Registrant Information" - this the text the comes AFTER the names of the individual ticket holders and which my #1 issue is about... It would seem that the code SHOULD be referencing the
variable eb_ticket_information (which I presume retrieves the value of the
constant EB_TICKET_MEMBERS_INFORMATION) rather than the variable eb_header which I presume would retrieve the correct text constant. I can try to verify that when I get a chance but it would probably be more efficient for you to look into this.
As for #3 - are you saying that there is no difference at all between an "Individual Registration" and a "Group Registration" other than the text that appears at the top of the registration form?? Generally, I think people would expect that "Individual Registration" sould mean that one person, an "individual" is registering themselves
only and would expect that they'd be allowed to only get one ticket; "Group Registration" should
mean that they are registering more than one person - a family, a team, a group of friends, a couple - who all want to attend the event 'together'. Some may be "members', some students, some non-members, some 'seniors', some 'children', etc. Generally they would expect that the name of each attendee would need to be entered in the Group Registration form ... in the way the form does it now with the name of each attendee associated with their ticket type.
It seems to me that an Individual Registration should
a) automatically limit the number of tickets to 1. Obviously, the one ticket can only be of one ticket type, so it should be unnecessary to say "one ticket of one type". There isn't any way to get one ticket of more than one type, is there?
b) not list the registrant name under a ticket type as there should only be ONE ticket and ONE ticket type involved in the transaction. Instead, only the fact that they are requesting on ticket of type xxx should be listed - without a name. Their name should appear directly under "Registrant Information"...and again in the payment information area as needed.
For Group Registration it DOES seem reasonable to list the registrants' names under each type of ticket as the form does now. However, it is not at all clear whose name and address, etc. ought to go in the "Registration Information" fields. I think I understand that you want to collect information for who and how to contact 'somebody' who is the person 'responsible' for registering the group, but I don't think that is very clear at all to somebody who not already familiar with how this form works. Maybe just changing "Registration Information" to "Primary Contact Information for Group" would do the trick??
Thank you for the rapid reply and for your patience.