Automating "Cancel" and "Failure" status for orders when payment cancelled/fails

Just wondering how this new feature works?

joomdonation.com/forum/released-versions...-4-0-0-released.html

2. Process Order Improvements.

So beside of processing statuses "Pending" and "Complete" of orders, since version 4.0.0, we add the features to process "Cancel" and "Failure" orders:

- If customer cancel an order, the system will call the cancel order task to change order status from "Pending" to "Cancel" and send the cancel notification email to admin's store.
- If a payment is failured, then system will change order status from "Pending" to "Failure" and send the failure notification email to admin's store.

These statuses and content of notification email can be configured.
 

I can see under System > Configuration > Option tab > Checkout section the status are all set correctly.

Do the payment plugins also need to be updated so that when the transaction is cancelled by the customer or the payment fails, it passes something back to EShop with information so that the helper can apply the correct order status?



In testing Stripe Checkout & Paypal payment plugins on the site I'm trying to configure:

• Cancelling the payment returns the customer to the checkout page
• An order is created in the backend for the cancelled order, and it's status is Pending
• Customer continues to checkout again to choose either another payment type, or try the payment again with the first payment type.
• Again, an order is created with the subsequent status for the next order remaining as Pending.
• From reviewing some payments that actually failed through the ordering process, these have also been left as Pending instead of automatically switching to Cancelled or Failure.

 

Hi again Patrick,

Thank you too for posting the question here. I am working with you on this via Skype. Please continueing to following up there to get my supports.

Sincerely, Giang