I am currently building a shop with eshop.
There is one workflow related topic left I need to adress.
From a legal perspective in Germany (I think its similar in any other country) I have to confirm the purchase in order to legally concluse the contract between me and the customer.
As far as I dived into eshop, I have the possibility to add "Order has been confirmed" or something similar into the order notification Email.
Done this way, the customer recieves the confirmation automatically right after checking out.
In my case, only thing I want to be done automatically is to notify the customer, that I have recieved his/her order. Before confirming it, I want to review it. This is because we have some hand-made items that we might not be able to manufacture sometimes.
I there a way to assign a message to a specific action, like setting the order status from "pending" to "processing"?
Or using the Status Change Notification Message only on one action (pending to processing) and suppress it on all others, so that the customer only recieves it once?
thanks for the reply.
I don't think you got me right.
Sure, I can change the "order status change" email.
But I need two different ones!
I want a message "Your order has been confirmed" when switching status to "processing" and one "your order's status has changed" for all other statuses.
Please have a look at the attachment.
I tried to sktech a flow-chart.
Is there a way to do it this way?
I see what you mean and this is not supported now. If you want to have that, please submit a new ticket to EShop category to require this, I will check to find a custom solution and give you the quote to implement.