Step 1: Checkout options not working Properly

Hello Virginia,

Sound like this is an outstanding issue. Please submit a new ticket to send me the your site information so I can help you to check and resolve the issue.

Sincerely, Giang

Hi Giang,

A client has also reported this and I was able to reproduce it once in about 2 hours of testing.

I had a close look at the code and I think the issue is with the timing of two ajax calls;

1. to register the payment method and
2. to retrieve the raw html for the confirm step

They may be happening too close together. On rare occasions the raw confirm html comes back before the payment method is registered in the session. This results in a blank response.

With error reporting on max and calling the url directly I get a fatal error:
Fatal error: require_once(): Failed opening required '.../components/com_eshop/plugins/payment/.php' (include_path='....') in .../components/com_eshop/views/checkout/view.raw.php on line 476

A half second delay using setTimeout() would probably be a quick work around.

Did you come to the same conclusion or do you have a different solution?

John

Hello John,

Please go to the back-end of your site, then go to EShop -> System -> Tools, click Synchronize Data tool to synchronize data between languages and test the checkout again.

Sincerely, Giang

I'm having the same problem, but only on one site. I've tried EShop on two other installations, on two other domains (but which are on the same virtual server) and they work fine.

I tried resynchronizing the data but that didn't make any difference.

Suggestions?

John Rayfield, Jr.

For others who may experience this same problem, here's what I found that fixed it for me.

On my site, I'm using some extensions that use the MooTools framework and some that use the JQuery framework. With some extensions, a conflict can result from this. The solution for me was to use a plugin called MooTools Enabler/Disabler ( extensions.joomla.org/extension/mootools-enabler-disabler/ ).

I set this to enable MooTools whenever any of the EShop pages are accessed from the sites menus and this solved the problem with the Checkout page not working correctly.

John Rayfield, Jr.