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Download doesn't work

  • Paul Schmehl
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2 months 2 weeks ago - 2 months 2 weeks ago #153762 by Paul Schmehl
Download doesn't work was created by Paul Schmehl
I think I may have missed a step. After logging in and selecting a free document, I click on Process Order and the system says download complete, but there was no download. Did I forget to click a box somewhere? www.vvfh.org/index.php/books/e-bookstore?layout=columns

UPDATE: I added a menu item for Order History labeled My Orders, and I can download the files from there, but the main download screen does not download the document as expected.
Last edit: 2 months 2 weeks ago by Paul Schmehl.

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2 months 2 weeks ago #153765 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Download doesn't work
Hello Paul

Please submit a support ticket sending us super admin account of the site and tell us what we need to do to see that error

We will check to see what's wrong and get it sorted

Regards,

Tuan

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  • Paul Schmehl
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2 months 2 weeks ago #153769 by Paul Schmehl
Replied by Paul Schmehl on topic Download doesn't work
I have created the ticket and given you access. To see the problem, go to the free books category, log in, then select a free book. Then click on Process. It will tell you that the download was successful, but there was no download.

If you then go to the menu item, My Downloads, you can see it there and download it. But, I was expecting the download to occur when you click on Process.

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2 months 2 weeks ago #153778 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Download doesn't work
Hi Paul

The issue should be addressed now. Please check your support ticket to see my detail response

Regards,

Tuan

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