Refund Functionality

  • Ahmad Arshad
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1 year 10 months ago #151714 by Ahmad Arshad
Refund Functionality was created by Ahmad Arshad
Dear Tuan,

I couldnt find any documentation on the Refund button... How does it work for Recurring / Fixed plans? Also any documentation on how subscribers can stop their recurring plans... Please let me know

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1 year 10 months ago #151719 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Refund Functionality
Hello Ahmad

Please read documentation at membershipprodoc.joomservices.com/subscriber-actions

Tuan

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1 year 10 months ago #151732 by Ahmad Arshad
Replied by Ahmad Arshad on topic Refund Functionality
Thanks Tuan

What about the refund button in the backend?

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1 year 10 months ago #151885 by Ahmad Arshad
Replied by Ahmad Arshad on topic Refund Functionality
bump

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1 year 10 months ago #151890 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Refund Functionality
Hello

The refund button in the backend will refund full payment for a subscription. Not sure what's your question here?

Regards,

Tuan

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1 year 10 months ago #151893 by Ahmad Arshad
Replied by Ahmad Arshad on topic Refund Functionality
The question was in terms of events that get triggered

E.g for paypal I am guessing that it issues a refund and triggers a refund event on MP?

What about offline? What does it mean to refund offline …

Might as well as put some thing in the documentation for more clarity…

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1 year 10 months ago #151894 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Refund Functionality
Hello

1. For PayPal, Yes, it will issue a refund for the payment for that subscription as I said

2. For offline payment, there is no Refund button. Refund button is only available for online payment plugins which support refund payment API like PayPal, PayPal Pro, Stripe, Authorize.net.

Hope it is clear now.

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