Emails not sending/Plans paid but status must manually be set to "active."

Hi Nicole

1. Regarding the webhooks, please remember to choose two events:

- checkout.session.completed
- invoice.payment_succeeded

Also, please remember to get Signing Secret from the webhook and enter it into payment plugin parameters.

2. For recurring subscriptions, you cannot force everyone to renew at that fixed date. The renewal date, normally, will depend on the date users sign up. If someone subscribes today, they will be renewed at the same day next month.

If you want every subscription to be renewed on 1st every month, set Payment Day setting of the plan to 1. However, it will only work for new subscriptions. For existing subscriptions, they will be renewed on the day they subscribe for the plan

Regards,

Tuan

It worked now and Stripe sent a confirmation email, too, that the webhook is now successful. Thanks Tuan!

Related to this, one client signed up late for this subscription, and she paid a prorated amount, $19 less than what she should have paid. It should have been the full amount, which is strange. (I looked at the documentation, and it looks like this shouldn't have happened because it is a recurring subscription.) Why did this happen? And also, how do I ensure that it will renew at the correct price?

Thanks in advance!
Nicole

Hi Nicole

I do not understand the last issue you are having. Could you please explain more details about it?

Tuan

Hi Tuan,
Yes, I'm happy to.

I have clients who pay their tuition monthly and the tuition is due on the 1st of the month. So I set up a recurring plan in Membership Pro. One client paid on May 4th (late), and instead of the charge being the full amount, she paid $19 less than she should have paid. I do not see a "prorate" option on this plan, so I don't know how she paid less than the full amount.

The payment day is set to "1" so it books on the 1st of the month. But she still should have paid the full amount.

Does that help?

Best,
Nicole

Hi Nicole

When you set Payment Day to 1 and people sign up on 4th, the system process the subscription as if it has trial duration:

- The first payment is for the time from 4th to 30/31 of that month. It's treated as a trial duration, so Yes, users pay less money in this case (because he will only pay for 26 or 27 days, not full month)
- Then every month after that, he will have to pay the full fee

That's how it works to make sure users do not have to pay for the days which they do not uses in their first payment

Tuan