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Registered count does not match number registrants
- Joseph V Sirois
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3 years 7 months ago - 3 years 7 months ago #138118
by Joseph V Sirois
Registered count does not match number registrants was created by Joseph V Sirois
After testing an event I deleted all the registrants for the event which left the registered count with a number greater than zero. How do I reset the count back to zero and I will probably need to reset the counts for the custom field selections as well.
Last edit: 3 years 7 months ago by Joseph V Sirois. Reason: found the issue. Withdraw this submission.
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- Tuan Pham Ngoc
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3 years 7 months ago #138124
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registered count does not match number registrants
Hello
I don't think you deleted all necessary data. Go to Events Booking -> Configuration, set the config option Include Group Billing Records In Registrants Management to Yes
Then check it again. You will see these billing records still not being deleted. Just delete these remaining records and number registrants of the event will be reset to zero
Tuan
I don't think you deleted all necessary data. Go to Events Booking -> Configuration, set the config option Include Group Billing Records In Registrants Management to Yes
Then check it again. You will see these billing records still not being deleted. Just delete these remaining records and number registrants of the event will be reset to zero
Tuan
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