Questions about Payment Form extension

Can't find payments

  • Alan Whitaker
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10 years 1 month ago #43263 by Alan Whitaker
Can't find payments was created by Alan Whitaker
I have successfully submitted a test payment through the PayPal sandbox but I cannot find any record of the payment or what items went into it. The Payment Form "Payments" link does not list any payments, and "CSV Export" brings up a blank page.

A possibly related problem: My Configuration General tab is missing the "Notification Emails" field, and the Configuration has only 2 tabs, General and Messages, but is missing Payment Methods, Payment, Fields, and Fields Mapping tabs referenced in the Payment Form documentation.

Joomla version 3.2.3. What am I missing?

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10 years 1 month ago #43291 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Can't find payments
Hi Alan

1=> Regarding the issue with Payment, maybe it happens because Paypal IPN is not enabled on that Paypal test account. I suggest that you make a test payment with a Live Paypal account to see how it goes (sometime, Paypal Sandbox is not reliable).

2=> For the missing the information, I am sorry but the documentation is outdated. Please let me know if you have any questions and I will be happy to answer you !

Tuan
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  • Alan Whitaker
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10 years 1 month ago #43334 by Alan Whitaker
Replied by Alan Whitaker on topic Can't find payments
Thanks Tuan. It was indeed a problem with my Paypal sandbox.

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10 years 1 month ago #43344 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Can't find payments
Great. Thanks for confirming Alan !

Tuan

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