1. Extensions Purchase & Usage:
- When you purchase any extensions from our official website, you will receive an email containing the extension in the attachment of the email as soon as you made payment. If for some reasons, you don't receive it (sometime mail server doesn't work, sometime, your mail server remove the attachments....), please contact us and ask us to re-send the extension to you.
- You can use the extension on unlimited of your domains.
- You are authorized to make any necessary modifications to our extensions to fit your purposes. You may not, however, change or remove the copyright information from any file. Our software is protected under the GNU/GPL license - please keep the copyright notices.
- You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of Ossolution Team.
2. Refund policy
2.1. We will only refund the money of your purchase if:
- Our extensions doesn't work as described in our product description.
- You found any bugs in our extensions and we could not solve it in max 3 days.
2.2. We have the right to refuse refund request if:
- The extension is sent to you automatically by our ordering system as soon as you made payment. You cannot contact us and said "I purchased the extension but I didn't get it, so I want refund", we don't accept that. In this case, please contact us to ask us to re-send the extension to you.
- You experience an issue and abandon the product prior to asking for support.
- You choose not to use our product.
- You experience script conflicts with other 3rd party software connected or installed on your Joomla website. RE: Templates, Components, Modules, and Plugins
- With each purchase (license), we only provide support for one live site. If you want to get support for your second site, you will need to purchase a new license.
- We usually provide support for customers in around 24 hours (It might take longer in the weekend because we don't work much at the weekend, we need some rest, of course :)). If you don't receive our response around the time (maybe I forgot to reply your email because I am receiving many emails per day and I might forgot to reply one), please try to drop us one more email or better contact us via Skype, YM, MSN or Gtalk (We are always available on these chat clients from 8:30am until 11:30pm).
Right now, when you purchased one of our extension, you will get free upgrade it for one year. However, we might (and have the right) to change this rule in the future. For example, we might consider changing subscription length to 12 months subscription, or 6 months subscription.... If we do so, we will extend your subscription time as if you just purchased the subscription at that time.