Questions about Payment Form extension

Not receiving notifications

  • bob jenkins
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11 years 1 month ago #28368 by bob jenkins
Not receiving notifications was created by bob jenkins
So I purchased this payment form yesterday and setup a couple of forms, but when testing them using a 100% discount coupon I as the buyer and administrator am not receiving any notification of the order. I have put the email in correctly in the config page so it should work right. Does it not send a notification if there is a 100% discount?

Thanks,

BOB

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11 years 1 month ago #28424 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Not receiving notifications
Hi BOB

The email should be sent. Maybe something wrong here. Could you please submit a support ticket sending us administrator and FTP account of your site so that we can check and solve it for you ?

Tuan

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11 years 3 weeks ago #28827 by getgplusvotes
Replied by getgplusvotes on topic Re: Not receiving notifications
I am using the form since 1 year now without any issue, but since two days i am also getting this error, not receiving confirmation emails. please check support ticket

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11 years 3 weeks ago #28844 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Not receiving notifications
Update : The client said that the issue self-solved. So I believe it is just the problem with his server.

Tuan

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