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Edit / Update information without re-entering
- IPN
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10 years 9 months ago #33278
by IPN
Edit / Update information without re-entering was created by IPN
On the donation page, when there's a declined or failed transaction, going back to the page to correct the information makes you fill out all of the fields again. [See Click Here to try to make donation again]
For someone making a donation to begin with is often a challenge, much less make them fill out all of the fields again.
There needs to be a way to have this information "stored" in a session so when there's a mistake (let's say the person entered an incorrect address) he will get a donation failure. When that person click on the "Click Here to try to make donation again", he should be able to click "edit" his/her information instead of re-entering everything all over again.
I realize there's a confirmation page, but 90% of people make mistakes EVEN WITH that present.
I believe this is a critical update that's needed as in the donation world, you have very limited opportunities to get someone to donate. The less frustrations during a donation process the better the success rate.
For someone making a donation to begin with is often a challenge, much less make them fill out all of the fields again.
There needs to be a way to have this information "stored" in a session so when there's a mistake (let's say the person entered an incorrect address) he will get a donation failure. When that person click on the "Click Here to try to make donation again", he should be able to click "edit" his/her information instead of re-entering everything all over again.
I realize there's a confirmation page, but 90% of people make mistakes EVEN WITH that present.
I believe this is a critical update that's needed as in the donation world, you have very limited opportunities to get someone to donate. The less frustrations during a donation process the better the success rate.
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- Tuan Pham Ngoc
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10 years 9 months ago #33326
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Edit / Update information without re-entering
Will working on this improvement and have it available in the extension within this week. Hopefully including responsive as well .
Tuan
Tuan
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- IPN
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10 years 9 months ago #33337
by IPN
Replied by IPN on topic Re: Edit / Update information without re-entering
Excellent! Eagerly awaiting this update
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- Tuan Pham Ngoc
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10 years 9 months ago #33416
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Edit / Update information without re-entering
Happy to send the new version to you so that you can test it for me. Please talk to me on Skype when you are online today !
Tuan
Tuan
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