Edit / Update information without re-entering

  • IPN
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10 years 9 months ago #33278 by IPN
On the donation page, when there's a declined or failed transaction, going back to the page to correct the information makes you fill out all of the fields again. [See Click Here to try to make donation again]

For someone making a donation to begin with is often a challenge, much less make them fill out all of the fields again.

There needs to be a way to have this information "stored" in a session so when there's a mistake (let's say the person entered an incorrect address) he will get a donation failure. When that person click on the "Click Here to try to make donation again", he should be able to click "edit" his/her information instead of re-entering everything all over again.

I realize there's a confirmation page, but 90% of people make mistakes EVEN WITH that present. :)

I believe this is a critical update that's needed as in the donation world, you have very limited opportunities to get someone to donate. The less frustrations during a donation process the better the success rate.

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10 years 9 months ago #33326 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Edit / Update information without re-entering
Will working on this improvement and have it available in the extension within this week. Hopefully including responsive as well :) .

Tuan

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10 years 9 months ago #33337 by IPN
Excellent! Eagerly awaiting this update :)

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10 years 9 months ago #33416 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Edit / Update information without re-entering
Happy to send the new version to you so that you can test it for me. Please talk to me on Skype when you are online today !

Tuan

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