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Paypal Error
- SessionGirls
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11 years 6 months ago - 11 years 6 months ago #20261
by SessionGirls
Paypal Error was created by SessionGirls
All users are getting an error when they try to go to Paypal now
"We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com ."
We had successful tests prior but now no one can send any donation through our site. Please help.
EDIT:
Seems this is caused by the "Donate for Member setting" being set to Member/CB Profile. It did not fallback to the admin account like it's supposed to. Putting it back to Site Administrator lets it go to Paypal now. Is there a fix for this? The CB Field does exist.
"We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com ."
We had successful tests prior but now no one can send any donation through our site. Please help.
EDIT:
Seems this is caused by the "Donate for Member setting" being set to Member/CB Profile. It did not fallback to the admin account like it's supposed to. Putting it back to Site Administrator lets it go to Paypal now. Is there a fix for this? The CB Field does exist.
Last edit: 11 years 6 months ago by SessionGirls. Reason: discovered issue
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- Tuan Pham Ngoc
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11 years 6 months ago #20262
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Paypal Error
Hi
Maybe there is a problem with your Paypal account. Could you please go to Joom Donation -> Payment Plugins, click on os_paypal payment plugin and make sure you entered correct Paypal account into that plugin ?
Tuan
Maybe there is a problem with your Paypal account. Could you please go to Joom Donation -> Payment Plugins, click on os_paypal payment plugin and make sure you entered correct Paypal account into that plugin ?
Tuan
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11 years 6 months ago #20264
by SessionGirls
Replied by SessionGirls on topic Re: Paypal Error
Hello,
It was caused by the "Donate for Member setting" being set to Member/CB Profile. It did not fallback to the admin account like it's supposed to. Putting it back to Site Administrator lets it go to Paypal now. T
The CB Field it is looking for does exist, but it is empty on many member's profiles.
It was caused by the "Donate for Member setting" being set to Member/CB Profile. It did not fallback to the admin account like it's supposed to. Putting it back to Site Administrator lets it go to Paypal now. T
The CB Field it is looking for does exist, but it is empty on many member's profiles.
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