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Recurring donations won't work?
- ravkelly
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11 years 10 months ago #15998
by ravkelly
Recurring donations won't work? was created by ravkelly
Hi
I have installed the joomla donation and it works fine for single payments, but recurring payments won't work - Paypal returns the error [you need a business or premier account to use this feature.' I contacted paypal who stated my business account is fine and that the Joom donation plugin isn't using the correct email address - i.e the one saved isn't been recognized for recurring payments.
I also can't even use recurring payments unless i deactivate - 'confirmation page'
I contacted customer service and still haven't heard back, any solutions?
Thanks
I have installed the joomla donation and it works fine for single payments, but recurring payments won't work - Paypal returns the error [you need a business or premier account to use this feature.' I contacted paypal who stated my business account is fine and that the Joom donation plugin isn't using the correct email address - i.e the one saved isn't been recognized for recurring payments.
I also can't even use recurring payments unless i deactivate - 'confirmation page'
I contacted customer service and still haven't heard back, any solutions?
Thanks
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- Tuan Pham Ngoc
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11 years 10 months ago #16010
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Recurring donations won't work?
Hi
I just replied your support ticket asking for information of your site so that I can check and fix the issue for you (it works well here for me and for other clients) .
Please reply me via support ticket so that I can check it
Regards,
Tuan
I just replied your support ticket asking for information of your site so that I can check and fix the issue for you (it works well here for me and for other clients) .
Please reply me via support ticket so that I can check it
Regards,
Tuan
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- oates
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11 years 10 months ago #16673
by oates
Replied by oates on topic Re: Recurring donations won't work?
I have a problem also.
www.troid.ca
everything appears to work when selecting recurring but it only does a one-time donation even when selected the radio button recurring and monthly.
Any ideas? Very important I fix it.
www.troid.ca
everything appears to work when selecting recurring but it only does a one-time donation even when selected the radio button recurring and monthly.
Any ideas? Very important I fix it.
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- Tuan Pham Ngoc
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11 years 10 months ago #16681
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Recurring donations won't work?
@oates: Could you please submit a support ticket sending me administrator and FTP account of your site so that I can check it directly on your site ?
Tuan
Tuan
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- Chuck Hill
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11 years 8 months ago #18735
by Chuck Hill
Replied by Chuck Hill on topic Re: Recurring donations won't work?
Any updates to this problem? I'm having the same issue. Would really appreciate a post on this issue.
Thanks!
Thanks!
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- Tuan Pham Ngoc
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11 years 8 months ago #18752
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Recurring donations won't work?
Hi
This issue was fixed sometime ago. Could you please login to your account, access to My Downloads menu item, download latest version and upgrade to your site to get it fixed ?
Regards,
Tuan
This issue was fixed sometime ago. Could you please login to your account, access to My Downloads menu item, download latest version and upgrade to your site to get it fixed ?
Regards,
Tuan
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- Chuck Hill
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11 years 8 months ago #18755
by Chuck Hill
Replied by Chuck Hill on topic Re: Recurring donations won't work?
I assume I need to repurchase since its been quite some time since I originally purchased.
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- Tuan Pham Ngoc
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11 years 8 months ago #18756
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Recurring donations won't work?
We provide free upgrade for one year for each purchase. When did you purchase it ?
Tuan
Tuan
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- cclayton.foundation@frontier.com
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11 years 7 months ago #19480
by cclayton.foundation@frontier.com
Replied by cclayton.foundation@frontier.com on topic Re: Recurring donations won't work?
How can I tell if I have the latest version? I have 2.9.0 component.
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- Tuan Pham Ngoc
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11 years 7 months ago #19501
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Recurring donations won't work?
Hi
The current version is 2.9.1
Tuan
The current version is 2.9.1
Tuan
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