emails not sent. Donatation not recorded

  • breeze29
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12 years 3 weeks ago #14920 by breeze29
After completing the donation form, JoomDonation routes donors to paypal where they complete their donation. The donation is received in Paypal and JoomDonation displays the post-donation onscreen message as it should. However, neither the confirmation email nor the notification email (to admin) are being sent and the donation is not logged in JoomDonation donor records.

Any idea what could cause this? Paypal is the only plugin selected and it is in "Live" mode. I'd appreciate any guidance. Thanks.

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12 years 2 weeks ago #15012 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: emails not sent. Donatation not recorded
Hi

It seems Paypal IPN is not enabled on your Paypal account. Please login to your Paypal account, access to History -> IPN History to see whether there are any IPN messages sent back from Paypal to your account after users completed donation ?

Regards,

Tuan

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