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Recurring Donations - Change or cancel
- Jeff
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12 years 1 month ago #14471
by Jeff
Recurring Donations - Change or cancel was created by Jeff
Hi,
Once a recurring donation has been setup, is there any way to modify the donation?
Also, can you confirm that if the donor wishes to cancel a recurring donation, deleting it from the admin will stop all future scheduled donations.
Thanks
Jeff
Once a recurring donation has been setup, is there any way to modify the donation?
Also, can you confirm that if the donor wishes to cancel a recurring donation, deleting it from the admin will stop all future scheduled donations.
Thanks
Jeff
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- Tuan Pham Ngoc
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- Administrator
12 years 1 month ago #14502
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Recurring Donations - Change or cancel
Hi Jeff
=> Once the recurring donation has been created, we cannot modify these recurring parameters (for example, you cannot change it from weekly donation to monthly donation). The only way is that the donor cancel the donation(see the instruction below) and make a new donation .
=> Unfortunately, the extension doesn't work like that. If a users want to cancel the recurring donation, he will need to login to his Paypal account, find the recurring donation profile and cancel it . Deleting donation record won't cancel the recurring donation at all .
Hope my explanation is clear to you .
Regards,
Tuan
Once a recurring donation has been setup, is there any way to modify the donation?
=> Once the recurring donation has been created, we cannot modify these recurring parameters (for example, you cannot change it from weekly donation to monthly donation). The only way is that the donor cancel the donation(see the instruction below) and make a new donation .
Also, can you confirm that if the donor wishes to cancel a recurring donation, deleting it from the admin will stop all future scheduled donations
=> Unfortunately, the extension doesn't work like that. If a users want to cancel the recurring donation, he will need to login to his Paypal account, find the recurring donation profile and cancel it . Deleting donation record won't cancel the recurring donation at all .
Hope my explanation is clear to you .
Regards,
Tuan
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