the constumers regestered does not see his tickets

Loïc DURANT
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8 months 1 week ago #160198 by Loïc DURANT

the constumers regestered does not see his tickets was created by Loïc DURANT

Hi,Do you know why a registered user does not see his created tickets?
Thanks
Loïc

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Tuan Pham Ngoc
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8 months 1 week ago #160199 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic the constumers regestered does not see his tickets

Hi Loïc

In the tickets history page, there is a filter called Ticket Status. Could you please login to that account, set Ticket Status to All

Then check to see if the tickets are listed ?

Tuan

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Loïc DURANT
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8 months 1 week ago #160204 by Loïc DURANT

Replied by Loïc DURANT on topic the constumers regestered does not see his tickets

Hi Tuan,

Thanks for your answer.
The filters are of course all but I do not see the tickets.
An other idea?

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Tuan Pham Ngoc
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8 months 1 week ago #160205 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic the constumers regestered does not see his tickets

I have no other clues. Do you mind submit a support sending us:

1. Super admin account

2. That user account

3. Link to tickets page

I will check to see what's wrong and get it sorted

Regards,

Tuan

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