EShop PaymentExpress PXPay Plugin...

Hi all. Have been trialling Payment Express plugin v2.0.0, released Jan15, 2016 and running into an issue. The cart loads fine and when I proceed to checkout, all seems to work OK up till last step when I confirm order. Spinner appears for a short time, then cart page refreshes and dumps me back to home page. I notice that cart is still showing the item in the basket and checking eShop backend, I see an order in there. Checking the PaymentExpress backend, I can't see that a transaction has occurred.

Should the checkout page move to the PaymentExpress hosted page to allow a customer to enter credit card details?

Appreciate if someone can help on this issue. Cheers Tom.

Hello Tom,

Sound like this is an outstanding issue. Please submit a new ticket to EShop category to send me the super admin account to your site so our support staff can help you to check.

Sincerely, Giang

Hi Giang. Thanks for the reply. Firstly, is your PXPay plugin suppose to send the cart checkout to PaymentExpress site for credit card entry? This seems to be the breakpoint for me at present.

Hell Tom,

Yes, PXPay payment plugin redirects customer to the PaymentExpress to make payment use credit card from there.

Sincerely, Giang

Hi Giang.

Sorry have been out of town last week. How do I get you to look at issue with Plugin? Is there a cost involved?

Thanks, Tom.

Hello Tom,

Please submit ticket to EShop category so I can help.

Sincerely, Giang

Thanks Giang. Have submitted ticket. Cheers!

Yes I received it. Please following up the ticket to get my supports.

Sincerely, Giang