Questions about Payment Form extension

Some field contents do not show in the email

  • Huifei Rao
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9 years 3 months ago - 9 years 3 months ago #55601 by Huifei Rao
I created a form and set its notification email body as shown in the attached photo. However, contents of three fields (i.e. [CONTACT_TITLE], [WEBSITE] and [DESCRIPTION]) are always blank in the email received. I am sure the field names are correct. Any idea why? Thanks.


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Last edit: 9 years 3 months ago by Huifei Rao.

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9 years 3 months ago #55665 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Some field contents do not show in the email
Hi

The only way we can check it is having access to back-end of your site. Could you please submit a support ticket sending me super admin account of your site so that I can check?

Tuan

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9 years 3 months ago #55671 by Huifei Rao
Replied by Huifei Rao on topic Some field contents do not show in the email
Not sure why. But I created three custom text fields to replace the original three which could not show. Now everything works fine.

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