the sistem does not create a new user

  • Luis Fernandez
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8 years 5 months ago #69819 by Luis Fernandez
the sistem does not create a new user was created by Luis Fernandez
I use Membershir Pro in 2 webs. In one of them works fine (joomla 3) but in the other one (jommla 2.5) the sistem doesn't create a new user, and the suscription stay like pending. After the payment, I recive the Paypal message, and I must activate the suscription, creating a new user manually, and sending keys to the new user.

What can I do?

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8 years 5 months ago #69854 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic the sistem does not create a new user
Hi Luis

If the subscription status is Pending, then Paypal IPN message from Paypal could not reach your site for some reasons. You can submit a support ticket sending us super admin account of the site so that I can check the log to see what's the reason causing this issue

Tuan

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  • Luis Fernandez
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8 years 5 months ago #69989 by Luis Fernandez
Replied by Luis Fernandez on topic the sistem does not create a new user
Hi Tuan! Thanks, I have submitted a support ticket and I hope you can help me.

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8 years 5 months ago #70023 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic the sistem does not create a new user
OK Luis

I will check and solve the issue today. Will update you via support ticket

Tuan

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8 years 5 months ago #70452 by Scott Webb
Replied by Scott Webb on topic the sistem does not create a new user
We are having the exact same situation...what was the solution? I sent a support ticket a couple days ago and cannot get a response.

Thanks in advance

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8 years 5 months ago #70468 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic the sistem does not create a new user
@Scott: I added one line of code to the Paypal payment plugin on @Luis website and it works well after that.

Sorry for could not reply you earlier, will check your ticket today and get it sorted, too.

Regards,

Tuan

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