End date not updating with renewal

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1 month 2 weeks ago #146327 by Sherry
End date not updating with renewal was created by Sherry
Hi our clubs renewal date is approaching and I am testing the renewal button. Everything is working to a point, payment is made through paypal, but when you return to the site the membership has not renewed but the money has been paid. Please help, I do not now if I have setting wrong or what.

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1 month 2 weeks ago #146331 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic End date not updating with renewal
Hello Sherry

After complete payment at PayPal, do you see a renewal subscription record created with Paid status in Subscriptions management screen? Maybe PayPal is not working for some reasons and it is causing the issue

Tuan

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1 month 2 weeks ago - 1 month 2 weeks ago #146336 by Sherry
Replied by Sherry on topic End date not updating with renewal
Or does it automatically change to active once the current membership expires?
Last edit: 1 month 2 weeks ago by Sherry. Reason: previous reply disappeared this goes after my next reply.

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1 month 2 weeks ago #146337 by Sherry
Replied by Sherry on topic End date not updating with renewal
I got it to show in subscription management screen but it shows as pending and still allows them to renew again if they forget they have already renewed..

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1 month 2 weeks ago #146342 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic End date not updating with renewal
Hello

That mean there is something wrong with payment process from PayPal. Please follow instructions at membershipprodoc.joomservices.com/basic-...hooting-instructions , submit a support ticket sending me the necessary information

I will try to check to see why the issue happens and get it sorted

Regards,

Tuan

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