Confirmation Invoice - Not sent to buyer

I have not been able to activate the purchase invoice going to the person who is activating the membership. I get the invoice to the Admin Email, so i get to see all their details, I would like this invoice to go to the buyer.

What have i missed in the config setup ?

Thanks
Mark

Is there no-one who has solved this issue ?

Is there no-one who has solved this issue ?

Hello Mark

I'm sorry for lately response. I missed your forum topic. Normally, when users subscribe to your plan, they will receive confirmation email containing the invoice

Maybe there is something special on your site causing email not being sent to customer. You can submit a support ticket sending us super admin account of your site and link to subscription form. We will check to see what's wrong and get it sorted

Regards,

Tuan

Did you find a solution? I have the same problem.

Hello Alkis

For this, we will have to check it directly on your site. So please submit support ticket as requested

Tuan

I have submitted a ticket.
Regards
Mark

Thanks Mark. I will check and reply you via support ticket

Regards,

Tuan