Status remains as Pending even after payment

  • bumble
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1 week 5 days ago #136398 by bumble
I am still having the issue of the status of the member not being "Active" immediately after payment.
Even though payment for the membership already made through PayPal, member's status still shows "Pending".
The admin has to manually change it to "Active" before the membership ID and invoice is generated.
Please let me know what I need to do to make status as "Active" after payment.
Thank you for your soonest reply.

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1 week 5 days ago #136407 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Status remains as Pending even after payment
Hello

There are many reasons could cause this issue. Please follow instructions at membershipprodoc.joomservices.com/troubl...-ipn-troubleshooting to try to address it

If the issue is still not sorted, please submit a support ticket so that we can check it further

Tuan

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Moderators: Tuan Pham Ngoc