Questions about Payment Form extension

White blank page after clicking on submit button

  • khuzemaa
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9 years 4 hours ago #61341 by khuzemaa
Hello everyone,
I'm using payment form on my website. There are two Radio buttons, "Online registration ($35) and At door ($40)"
I'm using value for fee as
35
0
If the user select "At door($40)" then the payment should be 0 , but when they click on "Submit" button at the confirmation page, the screen goes blank. In short, if i place 0 payment in my form, it shows blank page. Please help
website url

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9 years 3 hours ago #61343 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic White blank page after clicking on submit button
Hi

Maybe something wrong with the settings on your site causing the issue. Please submit a support ticket sending us super admin account of your site so that I can check to see what's wrong and get it sorted for you

Tuan

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  • khuzemaa
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9 years 3 hours ago #61344 by khuzemaa
Hello Tuan,
Thank you for the quick response, i have just submitted the support ticket please check.

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9 years 3 hours ago #61346 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic White blank page after clicking on submit button
It is night time here now, so we are going to check it on tomorrow morning. Your ticket should be sorted in about 12 to 18 hours from now . Please wait for us.

Regards,

Tuan

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