Recurring donation issue with authorize.net

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8 years 9 months ago #64488 by Corey
My client is using joomdonation 3.5 on joomla 2.5.18 and recently added authorize.net as their credit card payment processor. Previously they were using paypal only. In the last month since the addition two new user have added recurring donations, both show in the user database and both payments went through authorize.net, but both are showing as pending in the donor view. Am I missing a setting or is this a known issue? Searches for an answer have been fruitless.

Please let me know if I can provide any other information that can help.

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8 years 9 months ago #64557 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Recurring donation issue with authorize.net
Hi Corey

3.5 is old version of the extension. Could you please first upgrade your site to latest version of Joom Donation (version 3.8 for now) and check it again first ?

Tuan

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8 years 9 months ago #64785 by Corey
Do I need to pay for the upgraded version?

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8 years 9 months ago #64801 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Recurring donation issue with authorize.net
Hi Corey

Yes. As we only provide free upgrade for one year for each purchase. So if your subscription expired and you could not afford to pay for upgrade, please submit a support ticket sending us super admin account of your site so that we can check and solve it for you

Regards,

Tuan

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8 years 9 months ago #64802 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Recurring donation issue with authorize.net
The original code used to work well, then it seems Authorize.net changes something, so we had to update the code to get it works in newer version

Tuan

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