Few problems on my site.

  • Ryan Wildauer
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9 years 4 months ago #54426 by Ryan Wildauer
Few problems on my site. was created by Ryan Wildauer
I have a few problems on my website.
www.pvhsfoundation.org/support

#1 When I switch between campaigns the campaign specific fields seems to remain even after I select a different campaign.
#2 Even though the comment Box is set to optional it still come up as required and will not allow the form to proceed.
#3 For some reason I cannot seems to get the sort order of the custom fields in the right order, they keep jumping around and assigning them number order doesn't seem to have any save feature.

I will send you a Joomla User and FTP login Creds.

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9 years 4 months ago #54436 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Few problems on my site.
Hi Ryan

Please first upgrade to version 3.8 (latest version of Joom Donation). After that, send me super admin account of your site. I will ask my dev to check to see what's wrong and get it corrected.

Regards,

Tuan

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9 years 4 months ago #54440 by Ryan Wildauer
Replied by Ryan Wildauer on topic Few problems on my site.
I have done both of those things.

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9 years 4 months ago #54446 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Few problems on my site.
Thanks Ryan. Sorry, today I was busy working on some improvements to my other extensions and could not work on it. I will work on it on tomorrow morning. You should have the issue sorted in 12 to 14 hours from now

Please wait for us

Regards,

Tuan

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9 years 3 months ago #55106 by Ryan Wildauer
Replied by Ryan Wildauer on topic Few problems on my site.
Still waiting to hear back on this. I've now noticed the same problem on a second site.
www.usafmemorial.org/online-donation?view=donation

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9 years 3 months ago #55110 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Few problems on my site.
Hi Ryan

Could you please submit a support ticket sending me super admin account of your site ? I am going to check to see what's wrong and get it sorted for you right away

Tuan

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9 years 3 months ago #55689 by brianpeat
Replied by brianpeat on topic Few problems on my site.
I'm having the same issue. This is version 3.8 also, it's a copy I got from you directly after the hacker hit your site.

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9 years 3 months ago #56322 by Chuck Hill
Replied by Chuck Hill on topic Few problems on my site.
Any solutions for this available? I have the same issues and I need to fix it asap. Especially the problem with custom fields not sticking to specific campaigns.

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9 years 3 months ago #56323 by Ryan Wildauer
Replied by Ryan Wildauer on topic Few problems on my site.
They were able to fix the problem for me. It appears is was a small javascript issue. "a small errror javascriip and we change the file components/com_jdonation/assets/js/jdonation.js." I would recommend opening a support ticket.

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9 years 3 months ago #56326 by Chuck Hill
Replied by Chuck Hill on topic Few problems on my site.
Thanks Ryan!

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