users click donate and it goes to a blank screen

  • Glenn Brown
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9 years 4 months ago - 9 years 4 months ago #54020 by Glenn Brown
users click donate and it goes to a blank screen at this www.rogerhoagland.com/index.php/component/jdonation/?Itemid=


also, shouldn't it take me to the secure paypal site to process my credit card?
Last edit: 9 years 4 months ago by Glenn Brown. Reason: added

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9 years 4 months ago #54046 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic users click donate and it goes to a blank screen
Hi Glenn

It must be something special on your site causing the issue (maybe conflict with one extension on your site). Please submit a support ticket sending us super admin account of your site. I am going to check to see what's wrong and get it corrected for you.

Regards,

Tuan

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9 years 4 months ago #54190 by Rob Corner
Replied by Rob Corner on topic users click donate and it goes to a blank screen
This is happeneing to my site also.
clicking on process payment brings up a blank screen that has text at the top saying "Please stop automatic payments"

It is like Joom Donation has been hacked.

Cheers,
Rob

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9 years 4 months ago #54191 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic users click donate and it goes to a blank screen
Hi Rob

It is not. It is one of the feature of Joom Donation which prevent multiple donations in a short time. Please send me admin account of your site via support ticket so that I can check to see what's wrong and get it corrected.

Regards,

Tuan

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8 years 7 months ago #67716 by reece
How was this solved... I am having this issue also :(

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8 years 7 months ago #67740 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic users click donate and it goes to a blank screen
Hi

It might happen because there is conflict on your site. Please submit a support ticket sending us super admin account of your site and the link to donation page so that we can check to see what's wrong and get it sorted right away

Regards,

Tuan

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