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Captcha not working on donation form
- WebTech Chair
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9 years 5 months ago #51529
by WebTech Chair
Captcha not working on donation form was created by WebTech Chair
Hi Tuan,
I've followed all of the instructions on setting up captcha, enabled the plugin, got the Recaptcha keys and entered them in the plugin, selected captcah - recaptcha on the Global config site page, set the "use captcha" setting to Yes in the Joom Donation settings.
The captcha box shows up on the confirmation form, but the recaptcha image is not showing up so I can't enter the code, do you know why this would be?
Thanks!
I've followed all of the instructions on setting up captcha, enabled the plugin, got the Recaptcha keys and entered them in the plugin, selected captcah - recaptcha on the Global config site page, set the "use captcha" setting to Yes in the Joom Donation settings.
The captcha box shows up on the confirmation form, but the recaptcha image is not showing up so I can't enter the code, do you know why this would be?
Thanks!
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- Tuan Pham Ngoc
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9 years 5 months ago #51533
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Captcha not working on donation form
Hi Rosa
I am not sure. Please submit a support ticket send us super admin account of your site. I will ask my developer to check, setup recaptcha correctly for you so that It will work well
Regards.
Tuan
I am not sure. Please submit a support ticket send us super admin account of your site. I will ask my developer to check, setup recaptcha correctly for you so that It will work well
Regards.
Tuan
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- tagtools
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9 years 3 months ago #54017
by tagtools
Replied by tagtools on topic Captcha not working on donation form
I am having the same issue with the upgrade and use re captcha on other forms, so it works fine there. It is enabled in the configuration, specified in the global site settings, and the keys are entered, . Did we figure out why it was not showing on the donation form?
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- Tuan Pham Ngoc
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9 years 3 months ago #54047
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Captcha not working on donation form
@tagtools: If everything is setup properly, it should be displayed on donation form. Maybe some javascript conflict ? In this case, please submit a support ticket sending us super admin account of your site so that we can check to see what's wrong and get it sorted for you
Regards,
Tuan
Regards,
Tuan
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