JD 3.7 major issue after upgrade

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9 years 6 months ago - 9 years 6 months ago #50002 by joshua
JD 3.7 major issue after upgrade was created by joshua
EDIT: I tested a donation with our gateway (authorize.net) and the donation fails everytime... either a blank page or 500 error.
Ill have to restore from a back up =(
Let me know if there is anything i should do to troubleshoot

also
One of our custom fields displays a default text of ESHOP_PLEASE_SELECT as opposed to nothing.
I tried unpublishing the old/recreating the drop down list, but it still shows.
Last edit: 9 years 6 months ago by joshua.

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9 years 6 months ago - 9 years 6 months ago #50003 by joshua
Replied by joshua on topic JD 3.7 minor issues after upgrade
I installed the old version of Joomdonation and found 2 versions of donation information fields in my donation form.
The donation form did not process.
One instance was a text area as opposed to text field, and i found they were custom fields.
I unpublished these and was able to run donations again, so perhaps the issue with processing donations under the new version has something to do with duplicating fields?
Last edit: 9 years 6 months ago by joshua.

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9 years 6 months ago - 9 years 6 months ago #50012 by joshua
Replied by joshua on topic JD 3.7 minor issues after upgrade
Edit
Last edit: 9 years 6 months ago by joshua.

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9 years 6 months ago #50027 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic JD 3.7 minor issues after upgrade
Hi

Could you please submit a support ticket sending me admin and FTP account of your site? I will check to see what's wrong and get it fixed right away

Regards,

Tuan
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9 years 6 months ago #50055 by joshua
Replied by joshua on topic JD 3.7 minor issues after upgrade
i updated my support ticket. thanks again.

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9 years 6 months ago #50131 by Dr Nancy
Replied by Dr Nancy on topic JD 3.7 major issue after upgrade
I had the same problem when Authorize was in test mode, and the plugin also said test mode. When Authorize was in test mode and the plugin said live, it looked like it was ok but you can't tell for sure because test mode does not record anything. But when both Authorize and the plugin were live, I got "Donation Failuire. Please try again or use a different card." But the "reason" which looked like it was from Authorize said "Thank you! Your order will be processed pending a standard transaction review. " We have automatic reviews for a lot of things (like possibly fake addresses), as a security measure. How can I make the error message say something else (such as a blank and just give the reason. Or just say Your donation is being reviewed, without saying donation failure?

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9 years 6 months ago #50195 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic JD 3.7 major issue after upgrade
Hi Nancy

The only way is that you have to modify the code in the file components/com_jdonation/view/failure/tmpl/defaut.php and remove the code below to remove the reason of the error (which is returned by Authorize.net):
Code:
<div class="control-group"> <label class="control-label"> <?php echo JText::_('JD_REASON'); ?> </label> <div class="controls"> <?php echo $this->reason; ?> </div> </div>


Regards,

Tuan

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9 years 5 months ago #50252 by Dr Nancy
Replied by Dr Nancy on topic JD 3.7 major issue after upgrade
Thank you.

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