Campaign Name gone after clicking ´back´ button.

More
9 years 9 months ago #45549 by shean
Hi there,
I´ve set up 2 campaigns: Campaign A and Campaign B.
I want to make a donation to Campaign A. The Campaign name appears in the form, you can add the information and click next...so far so good
But...When you click on the ´back button´ to correct the information of the donation, then the Campaign Name has disappeared. The ´select Campaign´ dropdown field appears, but I can only select Campaign B.
When you don´t select any campaign in this field the field name stays empty. You can still proceed to make the payment, which is directed at the PayPal account of Campaign A (the right one). But the donation won´t appear in the records.

I hope it´s clear :)
Thank you

Please Log in or Create an account to join the conversation.

More
9 years 9 months ago #45554 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Campaign Name gone after clicking ´back´ button.
That's strange Shean. Could you please submit a support ticket sending us admin and FTP account of the site so that I can check to see what's wrong and get it corrected for you ?

Regards,

Tuan

Please Log in or Create an account to join the conversation.

More
9 years 9 months ago #45569 by shean
Thanks for your quick response Tuan :)

It appears that Campaign A does not show up in the ´Select Campaign´ dropdown list anymore. I tried it also with the mod_jdonation module, only Campaign B can be selected there.
Campaign A does show up in the backend, in the donation theromometer and the campaigns list. But for some reason you can no longer select it in the dropdownbox.
I assume there was some kind of error with this particular campaign and I trust it won´t repeat itself.

So what I did is that I created a copy of campaign A and deleted the Original one. And that seems to work. Since I am still in the testing stage, this solution is ok because they are only testing campaigns using sandbox.

Will let you know when this error happens again :) Thanks for the support ! :cheer:

Please Log in or Create an account to join the conversation.

Moderators: Mr. DamDũng Nguyễn Việt