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Pre-defined replies

  • Sandro Panzeri
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9 years 1 month ago #58594 by Sandro Panzeri
Pre-defined replies was created by Sandro Panzeri
Hi.
How to use pre-defined replies?
I create them in back-end, and then?
Where in reply I can click to choose and send a pre-defined replies?
Thank's for every help.

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  • Sandro Panzeri
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9 years 1 month ago #58598 by Sandro Panzeri
Replied by Sandro Panzeri on topic Pre-defined replies
I see now that I have to enable the plug-in "Helpdesk Pro - Pre-reply messages".
But with it I can use pre-defined replies in back-end, not in front-end.
I fear that in front-end is not possible use pre-defined replies. Is this correct? :(

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