download error

hello I think I've reached the download limit for some reason, here the error line

[alert

Warning: The /home/joomlathemes/public_html/media/com_eshop/downloads/garagegege_wordpress.zip file was not sent to the server for security reasons!]

Note that I asked the question in ticket support, but no answer and I'm stuck,

Hello descieux,

I have already received your ticket regarding issue and replied to you there. Please following up the ticket to get my supports.

Sincerely, Giang

Hello,

I just answer you as support tickets

Loic

Yes I answered you there too. Please following up there.
Sincerely, Giang

thank you this information

No problem at all!
Sincerely, Giang